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TOPIC: Hammond: Because I said so... ?

Hammond: Because I said so... ? 14 Oct 2016 13:57 #287

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What should you do when a customer, kid, or employee disagrees with policies you’ve set in place? One reason they may be disagreeable is because they don’t see how following your rules will benefit their lives. As their leader, you can change their perspective by changing how you approach them about their frustrations. Instead of using the phrase "Because I said so,” stir in them a reason to listen by putting the situation in terms that show them clearly how they will benefit from the situation. Maybe they'll benefit by being the kind, upstanding citizen you know them to be or the well-behaved child you know is hiding inside. Maybe it will be a reward or an increase in responsibility. When you let them know the rules in a way where the benefits for them are clear, you’ll begin to win in those relationships.

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